Technical

Can I use my phone for other things whilst listening to the commentary on the app?
Yes. Please ensure you’re running the very latest version of the app for this functionality.
Fri, 22 Jan, 2021 at 12:34 PM
Does your device meets the following requirements?
A WIFI or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and ...
Fri, 22 Jan, 2021 at 12:35 PM
I’m having issues with my video / audio feed, what can I do?
Please ensure your sound button is switched on / volume is high, on your phone or computer. Please report your technical issues to palacetvsupport@streamamg...
Fri, 22 Jan, 2021 at 12:35 PM
I’m receiving a “media not found” message
The live video or audio commentary player will only be live from 30 minutes before kick-off. If the club are playing and you are receiving this message, ple...
Fri, 22 Jan, 2021 at 12:36 PM
If I buy on the website, will it work on my CPFC app?
Yes. As long as you’re using the same Palace One Account login details, it will sync.
Fri, 22 Jan, 2021 at 12:32 PM
My stream keeps buffering, what’s wrong?
Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net. Test your downloa...
Fri, 22 Jan, 2021 at 12:36 PM
What devices does Palace Audio work on?
Palace Audio can be accessed across desktop computers, tablet and mobile devices via https://eagles.cpfc.co.uk/palace-audio/ or through the club’s official ...
Fri, 22 Jan, 2021 at 12:32 PM
Why is there a delay with the audio?
We do recognise this can be frustrating to view but unfortunately, due to this being live streamed content that is available via the internet, it is impossi...
Fri, 22 Jan, 2021 at 12:36 PM