Refunds can only be issued for people who have reported a technical issue during the game that is the fault of us or our providers and cannot be rectified. Please note that if you don’t access a stream through choice or don’t contact/report a technical issue to customer service during the game we will not issue a refund.
Users using a VPN will also be denied a refund as VPNs are strictly prohibited.
By submitting your order you have opted to receive your subscription benefits immediately and waived your right to cancel. You will not therefore be entitled to cancel the contract or have any fourteen (14) day ‘cooling off’ period in law, nor receive a refund of the Fee. This does not affect any other rights you may have at law, including where we are at fault.
Please email palacetvsupport@streamamg.com